Diesel Generator Direct Shipping Policy

Diesel Generator Direct Shipping Policy

Thank you for visiting and shopping at Diesel Generator Direct. Following are the terms and conditions that constitute our Shipping Policy.

Please note that the policies outlined in this page apply only to sales via the website (dieselgeneratordirect.uk)

Diesel Generator Direct Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends, evenings or holidays unless requested by the client in such cases a charge will be incurred by the client.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Diesel Generator Direct does not ship to P.O. boxes or APO/FPO addresses.

Shipment Confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


dieselgeneratordirect.uk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not accept orders from outside the U.K, highlands and islands via our e-commerce channel, if you would like to make a purchase from outside the UK, please get in touch.

Customs, Duties & Taxes

dieselgeneratordirect.uk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).